Privacy policy

Privacy Policy

Last updated: 15 April 2025

At Skin Be You, your privacy matters to us. This policy explains what personal information we collect, how we use it, and how we keep it safe when you visit skinbeyou.co.uk or use our services.

Please take a moment to read this – and feel free to reach out if you have any questions.

Who We Are

When we say "we", "us", or "our", we mean Skin Be You, the team behind skinbeyou.co.uk.
We’re responsible for looking after your personal information when you shop with us or browse our website.

Business name: Skin Be You
Address: 9 Abingdon Road, Doncaster, ENG, DN2 5JS, United Kingdom
Email: support@skinbeyou.co.uk

Text us via WhatsApp at 07444 415802.

When This Policy Might Change

We may update this Privacy Policy from time to time – for example, if the law changes or we make improvements to our services. If we do, we’ll update the "Last updated" date and post the new version on our site.

The Personal Information We Collect

The information we collect depends on how you use our site. It might include:

When You Share Info with Us Directly

  • Your name, address, email, and phone number

  • Order details (delivery and billing info)

  • Your account login details (if you create one)

  • Messages or emails you send us

When You Use Our Website

We automatically collect some technical info, such as:

  • IP address, browser, and device type

  • Pages visited, time spent, and how you interact with the site

We use cookies and similar technologies to make our site work properly, improve your experience, and show relevant offers.

From Others

We may also get information from:

  • Shopify (who powers our store)

  • Payment providers (to process your payments)

  • Delivery companies (to ship your orders)

  • Analytics and advertising services (to help us understand website performance and improve our marketing)

How We Use Your Information

We process your personal information under the following legal bases:

  • Contractual necessity – to process and fulfil your orders

  • Legitimate interests – to improve our website, prevent fraud, and support customers

  • Consent – for marketing and cookies

  • Legal obligation – for tax and accounting purposes

Specifically, we use your data to:

  • Fulfil your order (including payments, delivery, returns, and updates)

  • Support you with account or order queries

  • Improve our website and services

  • Send marketing emails (only if you’ve opted in – you can unsubscribe at any time)

  • Protect our site and prevent fraud

Cookies (Not the Tasty Kind)

We use cookies to:

  • Keep our site working properly

  • Remember your preferences and basket

  • Understand how people use our site

  • Show you relevant ads on other platforms (like Google or Meta)

You can control or delete cookies in your browser settings, but doing so may affect how our site works.

To learn more, check out Shopify’s Cookie Policy 

Analytics and Advertising

We use Google Analytics and Google Ads to understand how visitors use our site and to show relevant adverts.
These tools may use cookies and collect information about your interactions.

You can opt out of Google’s advertising cookies here: Google Ad Settings.

When We Might Share Your Info

We treat your information with care and only share it when necessary, such as:

  • With service partners like Shopify, payment processors, delivery providers, and analytics tools

  • With marketing platforms (only if you’ve opted in)

  • If required by law or to prevent fraud

  • If our business is sold or restructured (handled legally and transparently)

We never sell your data. Ever.

Payment Security

We never store your full card details.
All payments are securely processed through Shopify Payments or other trusted providers using encryption and PCI-compliant methods.

How Long We Keep Your Information

We only keep your personal data for as long as necessary:

  • Order information: up to 6 years (for tax and accounting purposes)

  • Marketing information: until you withdraw your consent

  • Technical logs and analytics data: typically under 24 months

When data is no longer needed, we delete or anonymise it securely.

Your Rights

Depending on where you live, you may have the right to:

  • Access the personal data we hold about you

  • Correct any inaccuracies

  • Request deletion of your data

  • Restrict or object to processing

  • Transfer your data to another provider

  • Withdraw consent for marketing at any time

To exercise these rights, please email us at support@skinbeyou.co.uk
We may ask for proof of identity to protect your data and will respond within legal timeframes.

If You’re Outside the UK

We may transfer your data to trusted providers outside the UK or EU (like Shopify).
When we do, we use Standard Contractual Clauses (SCCs) and other safeguards to protect your information.

Children’s Privacy

Our services aren’t intended for children under 16.
If we learn we’ve collected data from someone underage, we’ll delete it promptly.
If you’re a parent or guardian and think this has happened, please contact us.

How We Keep Your Info Safe

We use industry-standard security measures (encryption, secure hosting, firewalls, access controls) to protect your information.
While no method is 100% secure, we do everything reasonably possible to keep your data safe.

Questions or Concerns?

We’re here to help. If you have any questions about this policy or how we handle your data, please contact:

Skin Be You
📧 Email: support@skinbeyou.co.uk

Message us via WhatsApp at 07444 415802.

📍 Address: 9 Abingdon Road, Doncaster, ENG, DN2 5JS, United Kingdom

If you’re not happy with our response, you have the right to contact the Information Commissioner’s Office (ICO): ico.org.uk