Warranty & Guarantee – Skin Be You

Last updated: 17 November 2025

At Skin Be You, we want you to be completely happy with your order. Our warranty and guarantee policies give you confidence in the quality of every product you purchase.

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Our Guarantee

• Eligible items can be returned within 30 days for a full refund or store credit, including all damaged, defective, or incorrect items.

• Return shipping is free for all eligible returns.

• This guarantee ensures that the products you receive are fully functional, authentic, and in perfect condition.

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Warranty & Guarantee Coverage

• Covers damaged, defective, or incorrect items

• Products must be unopened, unused, and in original condition (unless damaged on arrival)

• Not covered: accidental damage, misuse, opened or used items, perishable goods, custom/personalised items, or hazardous materials

Timeframe:

• Claims must be made within 30 days of receipt for damaged or defective items to be eligible under the warranty.

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How to Claim

To make a warranty or guarantee claim:

1. Contact support@skinbeyou.co.uk or message us via WhatsApp at 07444 415802.

2. Provide:

   • The product(s) in question

   • Description of the issue

   • Clear photos showing the defect or damage

   • Proof of purchase (order confirmation or receipt)

3. Do not return items before approval. Once approved, we will provide instructions for returning the product, a prepaid shipping label, and options for replacement or refund.

Processing Time:

• Claims are typically processed within 10 working days.

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