Skin Be You FAQ

Yes. We only sell 100% authentic skincare products, sourced from trusted and authorised wholesalers.

We take product authenticity seriously. If you ever have a question about a product, its packaging or labelling, simply contact us with the product name and your order number, and our team will be happy to look into it for you.

We offer Royal Mail tracked delivery across the UK:

• Royal Mail Tracked 48: Usually 2–3 working days — £2.50, or free on orders over £20
• Royal Mail Tracked 24: Usually 1–2 working days — £4.99, or free on orders over £40

Delivery times are estimates and begin after your order has been dispatched.

Order before 8:30 AM Monday–Saturday for same-day dispatch. Orders placed on Sundays or bank holidays will be dispatched on the next working day.

Please note that public holidays and circumstances outside our control may occasionally cause delays.

For more information, see our shipping policy.

If your parcel is delayed, first check the tracking link in your dispatch email for the latest update.

If it has been more than 10 working days since dispatch, email support@skinbeyou.co.uk with your order number and shipping address, and we’ll look into it for you.

If your parcel or an item arrives damaged, please contact us within 30 days of delivery with your order number and clear photos of the damage. We’ll review the issue and arrange a replacement or refund where appropriate.

We’re sorry if something isn’t right with your order.

Please email support@skinbeyou.co.uk within 30 days of receiving your order. Include your order number and clear photos of the item you received.

We’ll review the issue and arrange a replacement or refund where appropriate.

For more information, see our returns policy.

You can find ingredient information on the product listing and the product packaging.

If you need help reading a label, understanding a translation, or locating a particular ingredient before purchasing, send us the product name and we’ll do our best to help.

If you have a known allergy or sensitivity, always check the full ingredient list before use. If you’re unsure whether a product is suitable for you, please speak to a qualified healthcare professional.

Yes — we can help you compare the information provided for different products.

Check each product’s description and ingredient list against your skin type, preferences and known sensitivities. If you’re deciding between a few products, send us their names and we can help you compare their listed ingredients and features.

Please note that we can’t diagnose skin conditions or provide medical advice.

Yes. Eligible products can be returned within 30 days of receipt, provided they are:

• Unopened and unused
• In their original condition
• In their original packaging with labels intact
• Accompanied by proof of purchase

For hygiene reasons, opened or used beauty products generally can’t be returned simply because you’ve changed your mind.

Before returning anything, email support@skinbeyou.co.uk with your order number or use our contact form. We’ll confirm whether your return is eligible and provide the appropriate return instructions.

This does not affect your statutory rights. Please see our full returns policy for complete details.

If you need to cancel or change an order, contact us as soon as possible.

We process orders quickly, so we can’t guarantee that changes or cancellations will be possible once an order has been prepared or dispatched. If your order has already been sent, our normal returns policy will apply.

Once your order has been dispatched, we’ll send you a dispatch confirmation containing your tracking information.

Use the tracking link in that email to see the latest delivery updates from Royal Mail.

If you haven’t received your dispatch email, please check your spam or junk folder before contacting us.

Please contact us as soon as possible with your order number and the correct address.

If your order hasn’t yet been processed, we may be able to update it. Once an order has been dispatched, we can’t guarantee that the delivery address can be changed.

Once an eligible return has been received and approved, your refund will be issued to your original payment method.

Your bank or payment provider may take additional time to process the refund and show it in your account.

For full details, please see our returns policy.

We’re happy to help.

Email us at support@skinbeyou.co.uk or use our contact form.

If your question is about an existing order, please include your order number so we can help you more quickly.