Returns & Refund Policy – Skin Be You

Last updated: 17 November 2025

We want you to be completely happy with your order. If something isn’t quite right, eligible items can be returned within 30 days of receipt.

This policy does not affect your statutory rights under UK law, including the Consumer Contracts Regulations, which provide a 14-day cancellation period for most online purchases.

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1. Eligibility for Returns

To qualify for a return:

• The item must be unopened, unused, and in its original condition

• All original packaging and labels must be intact

• Proof of purchase (order confirmation or receipt) must be provided

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2. Damaged, Defective, or Incorrect Items – Our Guarantee

We guarantee that all products arrive in perfect condition. If an item is damaged, defective, or incorrect, please email us within 30 days of receipt at support@skinbeyou.co.uk with clear photos of the issue.

We will arrange a replacement or refund as soon as possible.

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3. How to Request a Return or Refund

To start your return or refund:

1. Email support@skinbeyou.co.uk with the subject line:
   RETURN / REFUND – [Your Order ID]

2. Alternatively, use the Contact Us page on our website.

Please include:

• The item(s) you wish to return

• Whether you prefer a refund or store credit

Important: Do not return any items before approval. Once approved, we will provide:

• Instructions for returning the product

• Prepaid return shipping label

• Options for replacement or refund

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4. Return Conditions

• Items must be in resalable condition

• Items should be securely packaged to avoid damage during transit

• Only returns meeting these conditions will be accepted

• We will process your return once it is received and inspected

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5. Shipping Charges

• Return shipping is free for all eligible returns within 30 days of receipt

• Eligible returns include items that are unopened, unused, and in original condition, as well as items that are damaged, defective, or incorrect

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6. Items That Cannot Be Returned

Unfortunately, we cannot accept returns for:

• Opened or used beauty or personal care products

• Perishable goods (e.g., food, flowers)

• Custom or personalised items

• Hazardous materials, flammable liquids, or gases

• Gift cards

If you’re unsure about your item’s eligibility, please contact us before returning it.

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7. Refunds

After we receive and inspect your return, we’ll notify you of the outcome.

If approved:

• Refunds will be issued to your original payment method or as store credit if requested

• Refunds are typically processed within 10 working days

• Your bank or card provider may take additional time to process the refund

If you have not received your refund within 15 working days of approval, please contact support@skinbeyou.co.uk

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8. Return & Guarantee Address

Skin Be You Returns / Guarantee
9 Abingdon Road
Doncaster, DN2 5JS
United Kingdom
Email: support@skinbeyou.co.uk

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9. Summary Table